Training Manager

Organization Overview:


Century Bank Brokers specializes in acquiring asset and liability products for banks, including Credit Cards, Personal Loans, Mortgages, Retail & SME Accounts (CASA & FD), and Commercial Lending solutions such as Business Loans and Trade & Working Capital funding. Backed by a seasoned team of bankers with over 150 years of combined experience, we deliver value-driven, sales-led acquisition support. Our deep market insight and client-first approach ensure tailored solutions that meet the unique needs of our banking partners.


Role Overview:


As a Training Manager, you will play a crucial role in enhancing the skills and knowledge of our sales team members. Leveraging your extensive experience in the financial services industry, you will design and deliver comprehensive training programs that empower our sales staff to excel in their roles. From onboarding new hires to providing ongoing development opportunities, you will be instrumental in driving sales performance and fostering a culture of continuous improvement.


Responsibilities:


Develop and implement training programs tailored to the specific needs of our sales staff, covering topics such as product knowledge, sales techniques, objection handling, and compliance requirements.
Conduct engaging and interactive training sessions for individuals and groups, utilizing a variety of instructional techniques and materials to maximize learning outcomes.
Collaborate with Team Leaders to identify training needs and objectives, ensuring alignment with overall business goals and strategies.
Assess the effectiveness of training initiatives through performance metrics, feedback, and observation, adjusting as needed to optimize results.
Provide one-on-one coaching and support to sales staff, offering guidance and personalized development plans to address areas for improvement.
Stay abreast of industry trends, market developments, and regulatory changes, integrating relevant information into training materials and curriculum updates.
Serve as a subject matter expert and resource for sales staff, answering questions, resolving issues, and sharing best practices to enhance individual and team performance.
Collaborate with internal stakeholders to identify opportunities for process improvement and innovation within the sales training function.


Bachelor’s degree in business, Finance, or related field (advanced degree preferred).
Minimum of 5+ years of experience in financial services sales, with a proven track record of success in a similar role.
Strong knowledge of financial products, services, and industry regulations, with the ability to effectively communicate complex concepts to diverse audiences.
Demonstrated expertise in sales training methodologies, curriculum development, and instructional design principles.
Excellent presentation, facilitation, and communication skills, with the ability to engage and inspire learners at all levels.
Proven ability to collaborate cross-functionally and build relationships with key stakeholders.
Highly organized, detail-oriented, and results-driven, with a passion for empowering others to achieve their full potential.