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Job Type
Full-time
Work Mode
In-office
Industry
Automotive / Automobile / Auto Accessories
Role
Operations
Experience
3 - 8 years
Education
Not specified
Salary
Not disclosed
Location
DUBAI
Apply Before
May 31, 2025
Skills
Customer Service
Automotive Knowledge
Customer Support Specialist
Job Description
Roles & Responsibilities
Act as the primary point of contact for customers, ensuring a warm and welcoming environment that fosters trust and rapport.
Diagnose customer concerns by actively listening and asking insightful questions, ensuring accurate understanding of their automotive needs.
Provide detailed service recommendations and cost estimates, clearly explaining the necessity of each service to the customer.
Coordinate with technicians to ensure timely and effective repairs, maintaining clear communication between service team and customers.
Handle customer complaints and feedback with professionalism, striving to resolve issues swiftly to ensure customer satisfaction.
Maintain detailed records of customer interactions and service history, contributing to a comprehensive database that supports ongoing customer relations.
Stay current with automotive technology and industry trends, continually enhancing knowledge to provide informed service recommendations.
Achieve service department goals by upselling additional services and products, enhancing both customer satisfaction and dealership revenue.
Desired Candidate Profile
Any Nationality
Bachelor of Business Administration
Male
At least 2 years of experience in a customer service role, preferably in the automotive industry.
Proficient in using dealership management software and basic office applications for effective task management.
Exceptional communication skills, with the ability to explain technical information in a way that is easily understood by customers.
Strong problem-solving abilities, demonstrating a proactive approach to addressing customer concerns.
Ability to work collaboratively in a fast-paced environment, managing multiple tasks efficiently.
Valid driver's license with a clean driving record, ensuring the ability to test drive vehicles as needed.
Physical ability to stand for extended periods and lift up to 30 pounds, contributing to a hands-on service environment.
Detail-oriented with a customer-first mindset, ensuring that all customer interactions are handled with care.
Act as the primary point of contact for customers, ensuring a warm and welcoming environment that fosters trust and rapport.
Diagnose customer concerns by actively listening and asking insightful questions, ensuring accurate understanding of their automotive needs.
Provide detailed service recommendations and cost estimates, clearly explaining the necessity of each service to the customer.
Coordinate with technicians to ensure timely and effective repairs, maintaining clear communication between service team and customers.
Handle customer complaints and feedback with professionalism, striving to resolve issues swiftly to ensure customer satisfaction.
Maintain detailed records of customer interactions and service history, contributing to a comprehensive database that supports ongoing customer relations.
Stay current with automotive technology and industry trends, continually enhancing knowledge to provide informed service recommendations.
Achieve service department goals by upselling additional services and products, enhancing both customer satisfaction and dealership revenue.
Desired Candidate Profile
Any Nationality
Bachelor of Business Administration
Male
At least 2 years of experience in a customer service role, preferably in the automotive industry.
Proficient in using dealership management software and basic office applications for effective task management.
Exceptional communication skills, with the ability to explain technical information in a way that is easily understood by customers.
Strong problem-solving abilities, demonstrating a proactive approach to addressing customer concerns.
Ability to work collaboratively in a fast-paced environment, managing multiple tasks efficiently.
Valid driver's license with a clean driving record, ensuring the ability to test drive vehicles as needed.
Physical ability to stand for extended periods and lift up to 30 pounds, contributing to a hands-on service environment.
Detail-oriented with a customer-first mindset, ensuring that all customer interactions are handled with care.
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