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Job Type
Full-time
Work Mode
In-office
Industry
Relationship Manager
Role
Manager
Experience
Not specified
Education
Not specified
Salary
Not disclosed
Location
Bengaluru / Banglore
Apply Before
May 2, 2025
Job Description
Key Responsibilities
Contribute and manage key projects, including customer support, NPS, refunds, escalations, and inactive learner engagement
Proactively reach out to learners to enhance their overall experience, aiming to improve retention, engagement, and Net Promoter Score (NPS)
Respond swiftly to resolve learner concerns, ensuring a high standard of service
Collaborate cross-functionally to drive continuous improvements in processes and learner satisfaction
Analyze customer feedback to identify common issues, trends, and areas for improvement
Leverage data analytics tools and techniques to interpret customer feedback and NPS data for informed decision-making
Exhibit very high thresholds of emotional intelligence and empathy for the learner's current situation
Display a strong counseling approach to tactfully map product benefits with learners' challenges and create a win-win situation for both Scaler and the learner
Deliver results against tight deadlines when necessary
About Company: Launched in 2019, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler's industry-vetted curriculum provides solutions to real-world challenges addressing the changing dynamics of the technology industry through two flagship programs: Scaler Academy and Scaler DSML. Scaler believes in creating real-life impact by focusing on impact-driven tech talent. The enrolled learners are mentored and taught by leaders and subject-matter experts working with leading organizations, including MAANG companies. Scaler has generated enviable career outcomes in a short period, and on average, its learners see a 4.5x ROI (return on investment) and salary hike of approximately 126%.
Desired Skills and Experience
Client Relationship Management (CRM), Effective Communication
Contribute and manage key projects, including customer support, NPS, refunds, escalations, and inactive learner engagement
Proactively reach out to learners to enhance their overall experience, aiming to improve retention, engagement, and Net Promoter Score (NPS)
Respond swiftly to resolve learner concerns, ensuring a high standard of service
Collaborate cross-functionally to drive continuous improvements in processes and learner satisfaction
Analyze customer feedback to identify common issues, trends, and areas for improvement
Leverage data analytics tools and techniques to interpret customer feedback and NPS data for informed decision-making
Exhibit very high thresholds of emotional intelligence and empathy for the learner's current situation
Display a strong counseling approach to tactfully map product benefits with learners' challenges and create a win-win situation for both Scaler and the learner
Deliver results against tight deadlines when necessary
About Company: Launched in 2019, Scaler is India's leading tech education company that upskills working professionals and educates aspiring engineering students. Scaler's industry-vetted curriculum provides solutions to real-world challenges addressing the changing dynamics of the technology industry through two flagship programs: Scaler Academy and Scaler DSML. Scaler believes in creating real-life impact by focusing on impact-driven tech talent. The enrolled learners are mentored and taught by leaders and subject-matter experts working with leading organizations, including MAANG companies. Scaler has generated enviable career outcomes in a short period, and on average, its learners see a 4.5x ROI (return on investment) and salary hike of approximately 126%.
Desired Skills and Experience
Client Relationship Management (CRM), Effective Communication
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