Guest Service Associate - Food & Beverage Service

POSITION SUMMARY
Serve food courses and alcoholic beverages to guests

Set tables according to type of event and service standards

Answer questions on menu selections

Communicate with the kitchen regarding menu questions, the length of wait, re-cook orders, and product availability

Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen

Record transaction in MICROS system at time of order

Check in with guests to ensure satisfaction with each food course and/or beverages

Maintain cleanliness of work areas, china, glass, etc, throughout the day

Complete closing duties, including restocking items, turning off lights, etc Present physical and accurate check to guest and process payment

Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications

Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets

Welcome and acknowledge all guests according to company standards, anticipate and address guests service needs, assist individuals with disabilities, and thank guests with genuine appreciation

Speak with others using clear and professional language

Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees

Ensure adherence to quality expectations and standards

Read and visually verify information in a variety of formats (eg, small print)

Stand, sit, or walk for an extended period of time or for an entire work shift

Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance

Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination

Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps

Reach overhead and below the knees, including bending, twisting, pulling, and stooping

Perform other reasonable job duties as requested by Supervisors

PREFERRED QUALIFICATIONS
Education: High school diploma or GED equivalent

Related Work Experience: At least 1 year of related work experience

Supervisory Experience: No supervisory experience

License or Certification: None