Grievance Officer

Roles & Responsibilities

Job Overview:

The Grievance Officer will be responsible for managing, resolving, and documenting grievances or concerns raised by blue-collar employees. This role ensures timely communication between workers and management, promotes a harmonious work environment, and upholds company values and compliance.


Key Responsibilities:


Act as the primary point of contact for handling labor grievances and concerns


Investigate complaints, mediate disputes, and provide prompt resolutions


Maintain proper documentation of all grievance cases and outcomes


Coordinate with HR, operations, and site supervisors to implement fair solutions


Ensure worker welfare policies are being followed at all times


Conduct regular visits to labor accommodations or worksites to understand concerns


Promote a positive work environment and provide emotional support when required


Address urgent matters such as conflict, misconduct, or safety concerns


Prepare and share grievance reports with management for tracking and improvements


Educate workers about their rights and the grievance redressal process


Candidate Requirements:


Proven experience in grievance handling, labor relations, or blue-collar HR support


Strong interpersonal, listening, and conflict resolution skills


Ability to speak clearly and patiently with diverse teams and workers


Basic reporting and documentation skills


Knowledge of Saudi labor laws (preferred)


Fluency in English and Hindi/Urdu (Arabic is an added advantage)


Willingness to travel to worker sites or accommodations as required