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Job Type
Full-time
Work Mode
In-office
Industry
Call Center
Role
Helpdesk
Experience
Up to 1 years
Education
Not specified
Salary
Not disclosed
Location
DUBAI
Apply Before
May 30, 2025
Skills
Customer Service Representative
Job Description
Roles & Responsibilities
Answering customer calls and inquiries accurately.
Providing correct information and guiding the caller to the appropriate procedure (whether it’s a request, complaint, inquiry, etc.).
Transferring cases to the relevant departments if necessary.
Recording caller notes and following up on inquiries when needed.
Adhering to the authority’s policies, procedures, and workflows.
Using professional and polite language in communication.
Reporting frequent inquiries or common issues.
Suggesting improvements or ideas to enhance service quality.
Desired Candidate Profile
Courtesy and effective communication.
Patience and endurance.
Quick thinking and problem-solving.
Good knowledge of the authority’s procedures.
Good computer systems proficient
Answering customer calls and inquiries accurately.
Providing correct information and guiding the caller to the appropriate procedure (whether it’s a request, complaint, inquiry, etc.).
Transferring cases to the relevant departments if necessary.
Recording caller notes and following up on inquiries when needed.
Adhering to the authority’s policies, procedures, and workflows.
Using professional and polite language in communication.
Reporting frequent inquiries or common issues.
Suggesting improvements or ideas to enhance service quality.
Desired Candidate Profile
Courtesy and effective communication.
Patience and endurance.
Quick thinking and problem-solving.
Good knowledge of the authority’s procedures.
Good computer systems proficient
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You'll be redirected to the original job posting site to complete your application